Trust Center
At XpertDox, we prioritize data security and trust. Our AI-powered medical coding platform is built on a foundation of robust security measures, rigorous data management, and an unwavering commitment to compliance.
Responsible Use of AI in
Healthcare Coding Operations
Safeguarding data is a top priority for healthcare leaders.
At XpertDox, we have obtained a range of certifications that demonstrate our unwavering commitment to protecting our clients' information and patient data. Our certifications cover critical areas such as information security and disaster preparedness, reflecting our business philosophy to ensure our operations remain trustworthy and reliable.
- Information Security Management
- XpertDox maintains Information Security Management certification, prioritizing reliable information security practices.
- Business Continuity Management
- XpertDox maintains Business Continuity Management (BCM) certification, ensuring preparedness for unexpected and disruptive incidents.
- AICPA Type 2
- XpertDox's SOC 2 Type 2 certification demonstrates our adherence to rigorous standards for data security, availability, confidentiality, and privacy.
- HIPAA Compliance
- XpertDox securely processes, maintains, and stores protected health information (PHI) in accordance with HIPAA.
- ISO/IEC 27001
- Information Security Management
XpertDox maintains Information Security Management certification, prioritizing reliable information security practices.
- ISO/IEC 22301
- Business Continuity Management
XpertDox maintains Business Continuity Management (BCM) certification, ensuring preparedness for unexpected and disruptive incidents.
- SOC 2
- AICPA Type 2
XpertDox's SOC 2 Type 2 certification demonstrates our adherence to rigorous standards for data security, availability, confidentiality, and privacy.
- HIPAA
- HIPAA Compliance
XpertDox securely processes, maintains, and stores protected health information (PHI) in accordance with HIPAA.
Security Measures
XpertDox offers enterprise-level security features, enabling you to establish
rigorous controls over who can access, modify, or delete data in your databases.
Workforce Training
All team members receive training in security protocols and HIPAA compliance. We conduct monthly assessments and frequent training sessions to raise awareness and mitigate risks associated with potential threats.
Access Management
We ensure that access to critical systems is valid, properly configured, and subject to periodic review.
Threat and Vulnerability Management
We secure applications against unauthorized access, data breaches, and other attacks by implementing code reviews, vulnerability testing, access controls, encryption, and other protective measures.
Infrastructure Security
We identify and mitigate potential vulnerabilities through risk assessments, access controls, system monitoring, regular software updates, and policy enforcement measures.
Incident Management
We have implemented clear protocols and procedures for reporting and responding to incidents, including designated roles and responsibilities for key personnel.
Application Security
We perform quarterly penetration testing on our network and servers to ensure that all access points are resilient against attacks and potential breaches.
Business Continuity
XpertDox ensures uninterrupted healthcare business operations and safeguards protected health information (PHI) through a certified Business Continuity Management System (BCMS) based on ISO/IEC 22301, the international standard for operational resilience. As part of its business continuity strategy, XpertDox takes the following proactive measures to ensure operational resilience and preparedness.
Planning
XpertDox implements comprehensive strategies to ensure the continuity of business operations during disruptions.
Recovery
We deploy recovery protocols designed to restore key operational capabilities promptly after unexpected events.
Management
XpertDox coordinates and oversees all aspects of its business continuity program to maintain organizational readiness.
Risk
XpertDox identifies and evaluates potential risks that may impact business operations, enabling proactive mitigation.
Resilience
XpertDox builds organizational resilience by enhancing systems and capabilities to withstand and adapt to disruptions.
Procedures
XpertDox defines and maintains clear procedures for responding to and managing a wide range of disruptive events.
Data Privacy and Management
Data privacy and management are essential for maintaining customer trust and protecting sensitive information from cyber threats and data breaches. By implementing effective data privacy and management practices, we safeguard our reputation, reduce liability risk, and demonstrate our commitment to protecting the privacy and security of our customers’ data.
White Papers
Learn how XpertDox secures patient data and upholds business continuity with
enterprise-grade safeguards for all clients.
What Protects Patient Data in Autonomous AI Medical Coding
White Paper
This data security white paper outlines how XpertDox safeguards Protected Health Information (PHI) while automating medical coding and revenue cycle operations for healthcare organizations.
Business Continuity Strategies in AI Medical Coding Systems
White Paper
This white paper explores key strategies that healthcare decision-makers should evaluate and autonomous coding vendors must adopt to ensure uninterrupted medical coding services during operational disruptions.
