Terms and Conditions

It is all about trust Between you and us.


XpertDox, LLC (“XpertDox” “We,” “Us” or “Our”), the operator of https://www.XpertDox.com (the “Site”) and the provider of the related service(s) (collectively, the “Service”), has developed for the benefit of the users of the Site (“User,” “You,” “Your” and “Yourself”) this privacy policy (“Privacy Policy”) to demonstrate Our commitment to protect the privacy of the information that We collect through the Site. This Privacy Policy summarizes how XpertDox handles the information that We collect when You visit the Site (“Information”). Note, however, that XpertDox is not responsible for the activities or privacy policies of any third party.

If You are accessing, using or browsing this Site on behalf of an individual other than Yourself, which may be either a natural person or an entity other than Yourself:

  • You represent, warrant and covenant that You are at least age 18 years;
  • You represent, warrant and covenant that You are authorized to engage in the activities that You conduct within the Site on behalf of that person or entity other than Yourself, which by way of illustration but not limitation includes the submission and receipt of any and all Information on behalf of that person or entity other than Yourself;
  • You agree that We can rely on Your representation that You are authorized to engage in the activities that You conduct within the Site on behalf of that natural person or entity other than Yourself; and
  • You understand that “You,” “Your,” and “Yourself” in this Privacy Policy mean both that natural person or entity and You acting on behalf of that natural person or entity other than Yourself.

This Site is controlled and operated by XpertDox from its offices within the United States. Accordingly, this Privacy Policy, and how XpertDox handles the information that You voluntary provide when You use the Site and information that We may automatically collect when You visit the Site, is governed by United States federal and state laws, and not by the laws of any country, territory or jurisdiction other than the United States and its states. We make no representations that the Site is appropriate or available for use outside of the United States. Access to the Site from territories where its contents or purpose is illegal is prohibited. Those who choose to access the Site are responsible for compliance with applicable local laws and regulations. If You are a resident of the European Economic Area or EU, please deactivate your account with us. We are currently focused on US and Canadian markets and have not yet implemented the EU’s General Data Protection Regulations.

Your use of this Site will be deemed conclusively to constitute Your acceptance of and agreement to this Privacy Policy and all portions hereof. If you do not agree to these Terms, you should not use any portion of the Site.

XpertDox reserves the right, at its sole discretion, to change this Privacy Policy at any time. If We change the Privacy Policy, We will notify You when You visit the Site so that You are aware of the changed Privacy Policy. Your continued use of the Site after the Effective Date for any such changes to the Privacy Policy will be deemed conclusively to constitute Your acceptance of and agreement to the changed Privacy Policy; consequently, You should frequently review this Privacy Policy.

Information Collected

We may collect several types of information from and about users of our service (“User Information”), including, but not limited to, the following:

  • Technical Data: We gather technical data, in particular via the use of cookies. We also collect technical information associated with Your mobile device (such as IP addresses, access provider, hardware configuration, software configuration, country of origin, etc.).
  • Identity Data: First name, last name, email address, age, gender, address, telephone number.
  • Health Data: Diseases, medicines and procedures in which the user is interested in. Health data may include information such as diagnosis, medication, hospitalizations, etc.
  • Self-reported Data: When You use our Service, You may voluntarily provide self-reported personal health data, such as medication history, stress levels, mood, etc.

We collect this information:

  • Directly from you when you provide it to us (e.g. when you contact us for any reason).
  • Automatically as you navigate through the Service.

How We Use User Information

We use User Information that we collect about you or that you provide to us:

  • To provide the services you requested.
  • To notify you about changes to our Service.
  • To carry out our obligations and enforce our rights.
  • In any other way we may describe when you provide the information.
  • To contact you regarding services and products that may be relevant to your disease or procedure of interest.

Disclosure of Personally Identifiable Information (“Restricted Data”)

Some of the User Information is defined as Restricted Data (Personally Identifiable Information). Restricted Data is defined as:

  • Demographic information about the User such as name, age and gender.
  • Contact information about the User such as email address, telephone number, and zipcode.
  • Diseases that the User has provided as their disease of interest.
  • Other User Information such as password, and private messages.

We collect this information:

  • To fulfill the purpose for which you provide the Restricted Data.
  • To fulfill the purpose for which you give Us consent to use the previously collected Restricted Data.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Service’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information about our Service users is among the assets transferred.
  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Service, our customers or others.

Disclosure of Non-Restricted Data

Non-Restricted Data is defined as either data about individual user that is not considered Restricted Data, OR aggregated Restricted Data that does not identify any User. We may, without restriction, disclose Non-Restricted Data to third parties, contractors and service providers.

Your Rights

You have the right to:

  • Get a copy of Your Information in our possession.
  • Correct Your Information if You think it’s incorrect or incomplete. Ask Us how to do this. We may say “no” to Your request, but we’ll tell You why in writing within 60 days.
  • Request confidential communication. You can ask Us to contact You in a specific way (for example, home or office phone) or to send mail to a different address. We will say “yes” if Your request is reasonable.
  • Ask Us to limit the Information We share.
  • Choose someone to act for You. If You have given someone power of attorney or if someone is Your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for You before we take any action.
  • File a complaint if You believe Your privacy rights have been violated.

Data Security

User Information You provide to Us is stored on a password protected server accessible only by administrator. We use SSL. However, We cannot guarantee the security of your personal information transmitted to our Service because any transmission of information over the Internet has its inherent risks. Any transmission of User Information is at Your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Service. You are responsible for keeping Your login credentials, if any, confidential.


When You visit the Site, XpertDox may automatically collect with Cookies, and similar technology, Information about Your use of the Site. This Information cannot be traced back to You. Cookies are small pieces of information that are stored by Your web browser software on Your computer’s hard drive or temporarily in Your computer’s memory. XpertDox also automatically collects the location of Your computer on the Internet, known as Your internet protocol address (“IP Address”), when You visit the Site.

Cookies enable XpertDox, to personalize a user’s viewing experience on this Site or other third party sites for which XpertDox has an advertising arrangement. When a user revisits this Site, XpertDox can recognize the user by the Cookie and customize accordingly the user’s experience at this Site. For example, XpertDox uses Cookies to recognize user access privileges to this Site, track Site usage and traffic patterns, add advertisements for goods or services of interest based on the information submitted by, or inferred by the actions of, the user, and estimate this Site’s audience size. If XpertDox utilizes Cookies in connection with the collection of information for third parties (that is, advertisers) the relevant advertiser(s) may receive electronic notification when a user views the advertisement. When a user visits a third party site after visiting the Site, such third party site may recognize the user by the Cookie and customize accordingly the user’s experience at that site. XpertDox may use third party network advertisers to serve advertisements on the Site, on other third party sites with which XpertDox has an advertising arrangement, and may use a traffic measurement service to analyze traffic on the Site. Network advertisers are third parties that display advertisements based on Your visits to the Site and other web sites You have visited, which advertisements might be based on information submitted by, or inferred by the actions of, You on the Site. Third-party ad serving enables Us to target advertisements to You for products and services in which You might be interested. Although third party advertisers and other companies do not have access to Cookies set by the Site, the Site’s third party ad network providers, the advertisers, the sponsors and/or traffic measurement services may themselves set and access their own Cookies on Your computer if You choose to have Cookies enabled in Your browser. Among other things, these third party Cookies are set to help deliver advertisements to You that You might be interested in, to prevent You from seeing the same advertisements too many times and to conduct research regarding the usefulness of certain advertisements to You. Note that any images (or any other parts of a web page) served by third parties in association with third party Cookies may serve as web beacons, which enable third parties to carry out the previously described activities. Third party Cookies and web beacons are governed by each third party’s specific privacy policy, not this Privacy Policy. While We may use a variety of companies to serve advertisements on the Site, You may wish to visit www.networkadvertising.org, which provides information regarding third party advertising and the “opt-out” procedures of certain third party ad servers We may use.

To learn more about Cookies, please visit http://allaboutcookies.org/. Although most web browsers are initially set up to accept Cookies, if You prefer, You may decline the placement of a Cookie on Your hard drive by using the appropriate feature(s) of Your web browser software (if available) to delete the Cookie. But You should understand that certain areas within this Site may not function properly if the web browser will not accept Cookies.

Third Party Websites

To the extent hyperlinks are utilized to access other, third party, websites, including links provided as automated search results, You should be aware that these third party web sites are not controlled by XpertDox and, therefore, are not subject to this Privacy Policy. You should review the applicable terms and policies of each linked site visited before providing any personally identifiable information. As an additional service to its users, XpertDox has included in its Site various programs and tools created and administered by third parties (“Third Party Programs”). Your use of these Third Party Programs is entirely optional and at Your sole discretion. If You do choose to use them, then some or all of these Third Party Programs may require that You provide certain personally identifying information that can be traced back to You. If You elect to use one or more of these Third Party Programs, then any personally identifying information that You provide as part of the Third Party Program will be available to the third party administering that Third Party Program. By using any Third Party Program, You acknowledge that any personally identifying information that You provide to the third party does not constitute a violation of XpertDox’s Privacy Policy. XpertDox cannot guarantee that any third party will maintain the privacy of Your personally identifying information under any circumstance.

Children’s Privacy

Our service is not directed to children under the age of 13. We do not knowingly collect any personal information about children under the age of 13. If we obtain actual knowledge that we have collected personal information about a child under the age of 13, that information will be immediately deleted from our database. If a parent believes that his or her child has submitted personal information to us, he or she can contact us via e-mail. We will promptly delete the information upon learning that it relates to a child under the age of 13. Please note that it is possible some of this information may remain archived in web logs and back-up archives after we delete the information from our active database.


XpertDox believes that it is important for You to easily differentiate between advertising and independent, editorial content on the Site; thus, XpertDox has developed an Advertising Policy that explains XpertDox’s approach to ensure that the advertising You see on the Site has no influence on the quality, accuracy or selection of editorial content that XpertDox provides. XpertDox clearly identifies all advertising on the Site. When XpertDox speaks of “advertising” or “advertisements,” it refers to all forms of advertising, sponsorships and promotions for which XpertDox receives compensation. XpertDox has established guidelines on how it labels advertising so that You will know what is an advertisement and what is editorial content. XpertDox uses clear and consistent language and visual cues or descriptors to distinguish advertising from editorial content.

The word “Advertisement” or the phrase “Advertise With Us” is used to label the most common form of advertising on the Site. The content of the banner or similar advertisement itself is controlled by the advertiser. An advertisement is labeled with the word “Advertisement” or the phrase “Advertise With Us” along the bottom or bottom right corner of the advertisement. If You click on an advertisement, it will usually link to a website that is operated by the advertiser. XpertDox has no control over the advertiser’s website or the policies on that site. You should familiarize Yourself with the terms of use, privacy policies and other policies applicable to those sites before using them. The fact that an advertisement appears on a page has no bearing or influence on the editorial content on the page outside of the labeled advertisement itself. Other content on the Site page is under XpertDox’s editorial control.

The phrases “Provided By” and “Sponsored By” are used to identify content that is created or influenced by an advertiser. XpertDox identifies advertiser-influenced content as “Provided By” or “Sponsored By” advertising so that You can distinguish such content from editorially independent content for which XpertDox has sole editorial control. You can recognize advertiser-influenced content on the Site by use of the “Provided By” or “Sponsored By” label and the name of the advertiser that appears in the sponsored content.


XpertDox welcomes Your questions and comments about this Privacy Policy or the use of Your Information. Please send any questions or comments to XpertDox to the e-mail address support@xpertdox.com.

Microsoft clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

History of Updates/Changes

  • Updated on Dec 29th 2016
  • Updated on May 10th 2017
  • Updated on Jan 16th 2019
  • Updated on Apr 30th 2020
  • Updated on Feb 20th 2023

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